Refunds, deposits & cancellation for audit engagements

## Eligibility Refunds apply to fees and deposits paid under a signed engagement letter for statutory audits, limited reviews, opening-balance support, or agreed-upon procedures. Website inquiries create no payment obligation. ## Timeframe to request a refund Submit refund requests in writing to hello@connectivity-serversnet.digital within 14 days of the event giving rise to the request (for example, cancellation before fieldwork begins), unless the engagement letter states a different window. ## Full or partial refunds - **Full refund of unused planning deposit:** If you cancel in writing before we commence planning procedures and no staff time has been charged against the deposit. - **Partial refund:** If planning or fieldwork has begun, we deduct time and expenses reasonably incurred at the rates in the engagement letter and refund any remaining deposit balance. - **No refund of fees earned:** Amounts invoiced for completed stages (planning memorandum delivered, fieldwork weeks completed, report or findings letter issued) are not refundable. ## Non-refundable items Third-party confirmation fees already paid, travel booked with your approval for inventory attendance, and translated document costs incurred at your request are non-refundable once spent. ## Process Email hello@connectivity-serversnet.digital with the engagement name, invoice or receipt reference, and reason. We confirm the calculation within ten business days. ## Processing time & method Approved refunds are returned by bank transfer to the original paying account within 21 business days of approval. We do not issue cash refunds. ## Cancellation & rescheduling You may cancel or reschedule fieldwork dates by written notice. Rescheduling within seven days of a planned inventory count may incur a mobilisation charge if travel or staff allocation cannot be reused. We may withdraw if independence is impaired or information remains unavailable after repeated requests; fees for work performed remain due. ## Deposits Planning deposits secure staff allocation for your year-end. They are applied against the final invoice. Unused balances after completion are credited or refunded per the letter. ## No-shows If client premises or warehouses are inaccessible on an agreed count date without timely notice, the mobilisation and staff time for that day remain chargeable and are not refundable. ## Work already started Once risk assessment, document review, or testing has begun, fees for that work are due even if you later decide not to proceed to a signed report. ## Materials Printed board packs or specially ordered confirmation stationery purchased for your engagement are billed at cost and are non-refundable after purchase. ## Contact for refund requests hello@connectivity-serversnet.digital · +81-1-277-3273 · 9976 E North Street, 湖日高町, 新潟県, Japan